Business process outsourcing (BPO)

IBM’s approach to business process outsourcing starts with reimagining operational workflows by infusing Agentic AI and process automation to drive performance, resilience, and productivity. We unlock value faster with pre-built cutting-edge AI assets, assistants and agents on a global AI services delivery platform.

Our BPO solutions accelerate time to value, elevate skills and deliver a consumer-grade experience, enabling scalability and more efficient business outcomes. Innovate alongside our domain experts through a personalized approach to redesigning core processes and systems while de-risking operations. We help clients reimagine essential business operations to deliver business insights that create and maintain a competitive edge.